Cancellations and Refunds

Cancellation Policy:

  • Any cancellations can be processed within 12 hours of placing the orders, by writing to us at team@artinci.com, whatsapp us on 9380470764. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.
  • Cancellation of cake orders: Cake orders cannot be cancelled once it is confirmed. Artinci shall have a right to charge a cancellation fee to the extent of Rs 100 up to the order value (inclusive of applicable taxes), with a right to deduct the cost of material and delivery partner fee as the case may be.

Returns & Replacement:

  • Purchases made from online store of Artinci cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. The decision of our management will be final.
  • The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
  • Replacement Orders and Refunds will be processed only if the query is raised within 2 hours of receiving the shipment. Any queries or concerns beyond a day of receiving a day after order delivery date will not be entertained.
  • Failure to deliver for no fault of us but due to the reasons like incorrect or lack of information/authorization, erroneous addresses, then such Items shall be deemed to have been duly delivered. In such an event, you shall make payment for the same.

You may reject the Item and not be liable to make the payment, if:

  • You have received the Item/ packaging in a damaged state or in a state not fit for human consumption,
  • You have received an incorrect product

In such cases reach out to us at team@artinci.com, whatsapp us on 9380470764.

  • Title and risk of loss for all products ordered by you shall pass on to you upon delivery of the product at the designated address. Thereafter Artinci will not be responsible for any loss or damage to the product.